Cancellation & Refund Policy

Last Updated: 31-Aug-2026

At WebClixs, we strive to deliver exceptional web development, digital marketing, and technology services. Because our work involves custom strategy, creative design, manual engineering, and third-party infrastructure investments, the following refund and cancellation principles apply to all engagements.

1. Service-Specific Refund Guidelines

The refund parameters vary slightly depending on the scope of the commissioned service. WebClixs operates in strict adherence to the formal statement of work (SOW) or master agreement signed between the client and WebClixs. No general guarantee of refund is provided upon arbitrary cancellation of an active project.

2. Non-Refundable Expenses & Retained Fees

Under all circumstances, the following costs and charges are non-refundable:

• Payment Gateway & Transaction Fees: Bank, merchant, and gateway processing charges cannot be reimbursed.
• Direct Media & Ad Spend: Funds invested directly with advertising platforms (Google Ads, Meta Ads, LinkedIn Ads, etc.) or media syndication channels are non-refundable.
• Completed & Delivered Milestones: Any development stage, design draft, research deliverable, or technical audit that has already been executed and delivered.
• Third-Party Infrastructure & Licensing: Fees paid for domain registrations, SSL certificates, premium software plugins, or dedicated hosting environments.

3. Hosting & Recurring Maintenance

All website hosting and maintenance support services are provisioned on monthly or annual subscription terms. Setup fees, dedicated IP charges, disk allocation, and server resource costs cannot be refunded once provisioned. Accounts terminated for Terms of Service violations are not eligible for any refund.

4. Client Inactivity Clause

If a client commissioning custom development or digital marketing remains non-responsive to communication, milestone approvals, or feedback requests for 30 consecutive days, the project will be placed on hold and the client will forfeit eligibility for any milestone refund.

5. Quarterly & Retainer Packages

For clients enrolled in quarterly retainer packages, cancellation may be requested within 45 days of project commencement by submitting a written notice to info@webclixs.com.

6. How to Request Assistance

If you have questions regarding a recent invoice or wish to discuss an ongoing project milestone, our accounts desk is available at:

Billing Support: info@webclixs.com
Official Line: +91 8800 911 809